What Data We Collect When You Connect Facebook or Instagram

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When you connect your Facebook or Instagram account to Helm, we store the following information:

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• OAuth access tokens and refresh tokens — stored in an encrypted vault and used to publish content and retrieve analytics on your behalf
• ‍Account identifiers — your Facebook Page ID, Instagram Business Account ID, and associated account names
• Post metadata — records of content published through Helm, including post IDs and publishing timestamps

We do not store your Facebook or Instagram password.

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How to Delete Your Data

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You can delete all data associated with your Facebook and Instagram connection at any time by following these steps:

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1. Log in to your Helm account at app.helmhq.ai
2. Navigate to Site Settings (click the gear icon in the sidebar)
3. Go to the Social Media section under Connections
4. Click "Disconnect from Meta"
5. Confirm the disconnection when prompted

This will:

• Revoke Helm's access to your Facebook and Instagram accounts on Meta's servers
• Permanently delete all stored OAuth tokens from our encrypted vault
• Remove all linked Facebook and Instagram account records from our database

The disconnection takes effect immediately.

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Removing Helm from Facebook or Instagram Directly

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You can also remove Helm's access directly from your Facebook settings:

1. Go to Facebook Settings > Business Integrations
2. Find Helm in the list of connected apps
3. Click Remove

If you remove Helm from your Facebook or Instagram settings, this revokes Helm's access but does not automatically delete your data from Helm. To ensure full deletion, please also disconnect within the Helm app with the instructions above or contact us at support@helmhq.ai.

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Contact Us

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If you are unable to access your Helm account, or if you have any questions about your data, you can request data deletion by contacting us at:

Email: support@helmhq.ai

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Please include the email address associated with your Helm account so we can locate and delete your data. We will process your request within 30 days.